In this privacy and cookie statement we inform you about which personal data we process, for which purposes we process personal data, the way we process personal data, how you can exercise your privacy rights and other information about how we handle personal data. Personal data is data that can be used to identify an individual or which can be linked to an individual.
This privacy and cookie statement applies to the usage of the Collectorz.com websites (like www.collectorz.com, my.clz.com, cloud.collectorz.com and connect.collectorz.com, hereafter: “the Websites”) and the related services, like subscribing to our newsletter, making purchases in our webshop, usage of our database software and the data storage in our CLZ Cloud system. When processing personal data, we make a distinction between the various users of the Websites, namely the website visitor, the trial user and the customer.
Collectorz.com processes various personal details of you by means of the Websites, depending on how you use the Websites and our services.
For website visitors, Collectorz.com processes personal data for the following purposes:
Users can sign up for a free trial of our software and services, using their email address, after which he becomes a trial-user. For trial-users, Collectorz.com processes personal data for the following purposes (in *addition* to the purposes listed above for visitors):
When users buy one or our products, or subscribe to one of our paid services (subscription software), that user becomes a customer. For customers, Collectorz.com processes personal data for the following purposes (in *addition* to the purposes listed above for visitors and trial-users):
Collectorz.com does not store personal data for longer than is necessary for the purposes mentioned above. With the exception of the data that we have to store longer because the law obliges us to do so. The retention period for personal data depends on the groups defined above (website visitors, trial-users and customers):
For website visitors, Collectorz.com processes the following personal data:
This data is stored for 3 months and will be removed afterwards.
For trial users, Collectorz.com processes the following personal data, in *addition* to the data listed above for website visitors:
If the trial-users doesn’t become a customer, his personal data is stored for 6 months and will be removed afterwards.
For customers, Collectorz.com processes the following personal data, in *addition* to the data listed above for website visitors and trial-users:
Personal data for customers is retained as long as the customer is using our software or services (purchased licenses are for life). When the customer stops using our services, he can request that his account and all data stored will be removed (directly).
Financial data is processed for tax purposes and must be retained for seven years and will be removed afterwards.
In case the user contacts customer support email conversations is stored for 3 years and will be removed afterwards.
All other data processed for users on the Websites will be deleted if the processing is no longer necessary for Collectorz.com.
When you provide personal information to Collectorz.com, you are personally responsible for the accuracy and for keeping it up-to-date. Collectorz.com is not liable, except for intent or gross negligence, for inaccuracies or consequences of activities that are undertaken on the basis of incorrect or incomplete information provided by you.
Collectorz.com does not provide any personal data to third parties, except for the processors we use for customer support, email broadcasts, the management and maintenance of the Website, as well as the services offered there, such as the online processing of payments. Appropriate processing agreements have been concluded between Collectorz.com and these processors, which include a confidentiality clause. The processors of Collectorz.com are not allowed to process the personal data for other purposes.
Collectorz.com only provides personal data to third parties outside the European Union if an appropriate level of protection for personal data is available in the country concerned.
In some cases Collectorz.com is legally obliged to provide certain personal data to third parties. For example, it is possible that the police will request information from us in the context of a fraud investigation. In that case, we are legally obliged to provide this information.
We take appropriate security measures to limit abuse of and unauthorized access to your personal data. In this way we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are checked regularly.
A cookie is a small text file that is placed on or read from your computer during your visit to the Websites, for example in the browser of your computer, tablet or smartphone. Through this text file data is stored or read, including personal data. On the basis of this (personal) data you can be recognized on a later visit.
Collectorz.com collects your IP address and MAC address (where possible anonymous), surfing and click behavior, cookie identifiers, technical characteristics (such as the browser you use and the resolution of your computer screen), from which websites you arrived on one of the Collectorz.com Websites (referrer), when and for how long you visit or use our Websites, whether you use the functionalities of our Websites and which pages you visit on our Websites.
By changing the settings of your browser, you can indicate that your browser is not allowed to accept cookies (from our Websites). If your browser does not accept cookies from our Websites, it is possible that you cannot use to certain functionalities of our Websites or you may not be able to use any functionalities. If you wish to oppose the cookies of Google Analytics, you can set this in your browser by refusing cookies from Google (Analytics) via your browser or by clicking here.
Because your personal data is processed by Collectorz.com, you have certain rights. These rights are explained below. As a trial user and as a customer, you can exercise the right of access and the right to improve, supplement and delete your personal data via your account on my.clz.com.
In addition, you can send an email request for execution for one or more of the following rights to email@example.com. To prevent abuse, we ask you to identify yourself adequately by sending a copy of a valid proof of identity. Do not forget to hide your BSN and your passport photo on the copy.
For questions, requests or complaints regarding the processing of your personal data, please contact us at firstname.lastname@example.org. We are happy to help you if you have a complaint about the processing of your personal data. If, for any reason, you are not happy about how we deal with your request, then, under the privacy legislation, you also have the right to file a complaint with the data protection supervisor, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.
We may change this privacy and cookie statement from time to time. Changes will be published on our Websites. It is therefore advisable to consult this privacy and cookie statement regularly, so that you are aware of these changes.